Serna joined the bank in August 2011 and brings six years of mortgage experience. Prior to joining the Residential Lending team, she worked for a credit union and gained her experience in Mortgage Loan Processing and Originating. In January 2009, Serna attended Mortgage Lending School with Honolulu Credit Union League ( HCUL) Education in Hawaii and was awarded a certificate of achievement.
Serna is inspired by all generations of customers and their interest to own a home. She finds it very fulfilling and exciting to know at the end of the day she is able to better educate and help customer's see their dream of becoming a homeowner come to reality. She strongly believes in the importance of listening to customer needs and wants and aims to deliver exceptional service with all her clients.
In her spare time, Serna treasures spending time with her husband and children. She enjoys outdoor activities such as going to the beach, visiting the driving range, gardening, walking, and playing basketball and soccer.